TERMS OF SERVICE / TERMS OF USE

Plain & Pure

By accessing our website and placing an order with Plain & Pure, you agree to the following Terms of Service.

1. Age Requirement

You must be 18 years of age or older to purchase from Plain & Pure. By placing an order, you confirm that you are legally able to enter into a binding contract.

2. Products & Use

Our products are handcrafted personal care items intended for external use only. Individual results may vary. Customers are responsible for reviewing ingredient lists and ensuring products are suitable for their personal use.

3. Orders & Payments

We reserve the right to:

  • Cancel orders due to suspected fraud

  • Cancel orders due to pricing or inventory errors

  • Limit quantities per customer

  • Refuse service to anyone at any time

Prices, product availability, and descriptions are subject to change without notice.

4. Refunds & Returns

All purchases are governed by our Refund & Return Policy, which forms part of these Terms. Please review that policy before placing an order.

5. Intellectual Property

All content on this website — including text, images, product descriptions, logos, and branding — is the property of Plain & Pure and may not be copied, reused, or distributed without written permission.

6. Reviews & User Content

We reserve the right to remove any reviews or content that we believe to be harmful, misleading, or inappropriate.
By submitting reviews or testimonials, you grant Plain & Pure permission to use them for marketing purposes.

7. Limitation of Liability

Plain & Pure is not responsible for misuse of products or adverse reactions resulting from improper use or failure to review ingredients.

8. Governing Law

These Terms are governed by the laws of the Province of Alberta, Canada.

9. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of our website constitutes acceptance of any changes.

PRIVACY POLICY

Plain & Pure
(Compliant with Canada’s PIPEDA)

Your privacy matters to us. This policy explains how your personal information is collected, used, and protected.

Information We Collect

We may collect:

  • Full name

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party payment providers)

We do not store your full payment details.

How We Use Your Information

Your information is used only to:

  • Process and fulfill your orders

  • Provide customer support

  • Send opt-in email newsletters and promotions

Sharing of Information

We never sell your personal information.

Your data is only shared with trusted third parties required to operate our business, including:

  • Payment processors

  • Shipping carriers

  • Website and email service providers

Marketing Communications

Email marketing is opt-in only.
You may unsubscribe at any time using the link in our emails.

We do not use SMS/text marketing.

Cookies & Analytics

We use:

  • Cookies for basic website functionality

  • Analytics tools (such as Google Analytics) to improve website performance and customer experience

Your Rights

You may request:

  • Deletion of your personal data

  • Corrections to inaccurate information

(Access requests are not currently offered.)

Data Security

We take reasonable steps to protect your information and work only with secure third-party platforms.

Policy Updates

This policy may be updated occasionally. Changes will be posted on this page.